Building an AI Agent That Replaced Round-the-Clock Admin Support

Norimed needed a way to stop losing clients to slow replies. We built an AI agent that answers customer messages across the company's messengers, plus a simple admin panel where staff can train the AI to respond better over time. The client came to us with just a raw idea —we shaped it into a full product and proposed most of the features ourselves.

ClientNorimed

CategoryHealthTech

CountryUkraine

Minute Response

Time Clients now get answered within a minute of messaging, any time of day, including nights, weekends, and holidays.

3 Admins → 1 Admin

The AI agent handles most client replies, cutting the required admin team from three people to one.

-65%

Lower Support Costs

Reducing headcount from three admins to one cut messaging-support payroll costs by roughly 65%.

100%

Weekend & Holiday Coverage

Every message now gets a reply, even on days nobody used to be watching the inbox.

50%

Fewer Missed Bookings Automated

Altegio booking cut missed or delayed appointment scheduling by about half.

Admins Couldn't Keep Up, and Clients Left

AI Agent for Client Messaging — an AI-powered agent that replies to clients in messengers instantly, day or night, weekends and holidays included.

The AI Had No Way to Learn From Its Mistakes

Booking Clients In Required a Human Every Time

Escalated Conversations Had No Clear Handoff

5.0

On Clutch · verified reviews

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“VRB understood our business, not just the tech. They rebuilt our legacy platform into something fast, reliable, and actually usable.”

Building an AI Cost Gateway From an Idea Into a Commercial SaaS Platform

Cloudidr is a cloud cost platform for engineering and finance teams, built around two products. Flex Compute gives companies discounted EC2 and GPU capacity with guaranteed availability, so they can hold disaster-recovery failover capacity without committing to an AWS Savings Plan. LLM Ops is an AI gateway that sits between a company's applications and LLM providers OpenAI, Anthropic, Google Gemini, AWS Bedrock giving per-request cost attribution, hard budget limits that block overspend before it happens, and automatic routing of every prompt to the cheapest capable model. The client came to us with domain expertise and a product thesis, but no engineering team. We designed the architecture from scratch, built the platform, and kept developing it into the product the company sells today.

75–90%

Lower LLM Costs

100+

Teams in Production

$100K/month

Tracked per Organization

Building an AI Dream Interpretation App That Supports Mental Health at Scale understanding what your dreams say about your mental health

The platform helps people make sense of their dreams and connect that understanding to their mental health. Users describe their dreams, and the app interprets them, tracks their sleep and energy levels over time, and recommends next steps—such as meditation, exercises, or a consultation with a licensed therapist. The platform also monitors signs of anxiety, depression, and stress in users’ messages and, when necessary, directs them to real-world support. We joined the team to help develop and scale the core components of the product.

Health & Fitness App in the USA

1.6M+

Downloads

2.5M+

Dreams Analyzed

More projects under NDA. Ask us about them on a call

FintechEnergyEdTechMedia

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